Right of withdrawal & returns
14-day right of withdrawal. Here is how returns, exchanges and refunds work.
Orders are shipped with the carrier and delivery option you chose at checkout. Delivery times are estimates and may vary depending on carrier, area and period.
For home delivery, the parcel is sent to the address given at purchase. Depending on the carrier’s terms, delivery may take place without a personal signature — for example the parcel being left at the door or another designated place.
By choosing such a delivery, or accepting delivery without a personal signature, you agree that delivery is considered completed once the parcel has been left according to the carrier’s terms.
NetGrade may use the carrier’s documentation (tracking, timestamps, photos, delivery confirmation) to assess delivery cases.
Contact us as soon as possible if a parcel is marked as delivered but cannot be found, so that we can open a case and follow up with the carrier.
You have a 14-day right of withdrawal. Request a return within 14 days of receiving your item.
For a return to be approved, the item must be in the same condition as you received it — unused, with labels and original packaging. You need a receipt or other proof of purchase.
Contact info@netgrade.se to start a return. Returns are sent to: Vårbergsplan 27, plan 1, 127 43 Skärholmen, Sweden.
Once your return is approved you will receive a return shipping label and instructions. Items sent back without a prior return request will not be accepted. International returns may take longer.
Check your order on receipt. Contact us immediately if an item is defective, damaged, incorrect or if something is missing.
If a shipment is marked as delivered but has not been received, contact us as soon as possible after the registered delivery date.
Non-returnable items: perishable goods, custom-made/personalised products, personal items and hazardous materials (e.g. flammable liquids or gases). Sale items and gift cards cannot be returned.
As a consumer within the EU you have 14 days from receipt to withdraw your purchase. The item must be returned in the condition received — unused or essentially unchanged, with labels and packaging where applicable. Proof of purchase is required.
The right of withdrawal does not apply to items exempted by law or to items custom-made or specially adapted for you.
First return your current item. Once the return is approved, place a new, separate order.
We will notify you once we have reviewed your return. If approved, the amount is refunded to your original payment method within 10 business days. Your bank’s processing may take additional time.
Contact info@netgrade.se if more than 15 business days have passed since your return was approved.
Enter your order number and email below and we will process your request.
Questions? Contact us · info@netgrade.se